Customer relations advocate survey

  • The City would like to ask you some questions regarding your recent experience in dealing with the City’s Customer Relations Advocate. The intent of this survey is not to seek feedback on the outcome of an issue being dealt with, rather the standard of customer service provided by the Customer Relations Advocate.

    Your feedback will help the City to maintain standards in the way services are delivered to our customers.

  • Contact Details

  • Any personal information provided will be treated confidentially, however, in order to have your comments considered as part of the survey process, your name and address must be supplied.

  • Name * Required
  • Address * Required
  • Your Reason for Contacting the City

  • What was the purpose of your enquiry with the City? * Required
  • How did you make initial contact with the City? * Required
  • Your Interaction with the City

  • If you didn’t contact the Customer Relations Advocate directly, how were you referred to the Customer Relations Advocate? * Required
  • Did the Customer Relations Advocate provide contact details to you – where necessary? eg. direct phone contact number. * Required
  • If a message was left, was the call returned within 24 hours, alternatively, did you receive acknowledgment of your comments or concerns from the Customer Relations Advocate within seven days of the request being lodged? * Required
  • Was the Customer Relations Advocate professional, attentive and polite when dealing with your comments or concerns? * Required
  • Did the Customer Relations Advocate provide a clear outline of the City’s complaint handling process? * Required
  • Did you feel you were able to express your concerns to the Customer Relations Advocate and that they were taken seriously? * Required
  • Were you provided with regular updates regarding your complaint/enquiry? * Required
  • Overall, were you satisfied with the way in which your complaint/enquiry was handled? (The intent of this survey is not based on the outcome of the issue being dealt with, but the standard of customer service provided by the Customer Relations Advocate). * Required