Customer relations advocate survey

The City would like to ask you some questions regarding your recent experience in dealing with the City’s Customer Relations Advocate.

The intent of this survey is not to seek feedback on the outcome of an issue being dealt with, rather the standard of customer service provided by the Customer Relations Advocate.

Your feedback will help the City to maintain standards in the way services are delivered to our customers.

Contact Details

Any personal information provided will be treated confidentially, however, in order to have your comments considered as part of the survey process, your name and address must be supplied.

Name *

Given Name Surname

Address *

Street Address Address Line 2 Suburb State Postcode Country

Contact Phone

Email *

Your Reason for Contacting the City

What was the purpose of your enquiry with the City? *

A Compliment
A Complaint
A Request for Service (e.g. request rubbish bin repair)
An Enquiry
A Comment or Suggestion

How did you make initial contact with the City? *

In Person
Phone
Mail
Email

Your Interaction with the City

If you didn’t contact the Customer Relations Advocate directly, how were you referred to the Customer Relations Advocate? *

Switchboard
From Another Department
Not Applicable

Did the Customer Relations Advocate provide contact details to you – where necessary? eg. direct phone contact number. *

Yes
No
Not applicable (eg. issue was dealt with at time of initial contact)

If a message was left, was the call returned within 24 hours, alternatively, did you receive acknowledgment of your comments or concerns from the Customer Relations Advocate within seven days of the request being lodged? *

Yes
No
Not Applicable

Was the Customer Relations Advocate professional, attentive and polite when dealing with your comments or concerns? *

Yes
No

Did the Customer Relations Advocate provide a clear outline of the City’s complaint handling process? *

Yes
No

Did you feel you were able to express your concerns to the Customer Relations Advocate and that they were taken seriously? *

Yes
No

Were you provided with regular updates regarding your complaint/enquiry? *

Yes
No
Not applicable (eg. issue was dealt with at time of initial contact)

Overall, were you satisfied with the way in which your complaint/enquiry was handled? (The intent of this survey is not based on the outcome of the issue being dealt with, but the standard of customer service provided by the Customer Relations Advocate). *

Very satisfied
Satisfied
Indifferent
Dissatisfied
Very Dissatisfied

Please list any additional comments.

Customer relations advocate survey

Contact Details

Your Reason for Contacting the City

Your Interaction with the City

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Customer relations advocate survey

Contact Details

Your Reason for Contacting the City

Your Interaction with the City

Related Online Services

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Related Topics

Main Number - Customer Care