Customer Care

The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:

Customer Care Centre location and opening hours

For information about the location and opening hours click the button below:

Customer Care Centre

Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

Property Management Framework

The City’s Property Management Framework helps to strategically guide the assessment of suitable uses and occupation arrangements on City owned or managed land / buildings.

It does this by classifying City properties in a way that supports their most appropriate use and outlines the standard requirements for entering into a tenure arrangement (e.g. lease, licence or management agreement) with the City.

The Framework has been in place since 2012 and was recently reviewed in November 2022. Details on the new Framework, including FAQs and a copy of the document are able to be downloaded below.

For any enquiries on new or existing tenure arrangements, please call the City’s Property Management Team on 9400 4362 or email info@joondalup.wa.gov.au.

Should you wish to apply for a new tenancy arrangement, please download and complete the Tenancy Request – Application Package and email to info@joondalup.wa.gov.au.

It is strongly advised that you contact the City’s Property Management Team to discuss your application before submitting to the City for assessment.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Basketball Courts

The City has many free to use basketball hoops. The locations below are available for individuals to utilise free of charge and do not require bookings for casual use. Basketball courts available for hire are below the table.

Park Name Street address, Suburb  
Barridale Park Barridale Drive, Kingsley
Caledonia Park Caledonia Avenue, Currambine
Christchurch Park Christchurch Terrace, Currambine
Emerald Park Emerald Way, Edgewater
Hawker Park Hawker Avenue, Warwick
Heathridge Park Sail Terrace, Heathridge (outdoor only, indoor court available for hire)
Juniper Park Juniper Way, Duncraig
MacDonald Park North MacDonald Avenue, Padbury
MacNaughton Park MacNaughton Crescent, Kinross
Melene Park Melene Road, Duncraig
Newcombe Park Newcombe Way, Padbury
Penistone Park West Penistone Street, Greenwood
Timberlane Park Althaea Way, Woodvale
Windermere Park Candlewood Boulevard, Joondalup

 

Please report any maintenance issues as soon as possible via the Report Damage online service or by calling 9400 4255.

Indoor Basketball Courts for Hire

Outdoor Basketball Courts for Hire

If you wish to make a booking for one of these courts, please use the ONLINE FACILITY BOOKINGS SYSTEM

Ninja Warrior Course at Whitfords Nodes

Visitors to Whitfords Nodes Park in Hillarys can unleash their inner warrior at the City of Joondalup park Ninja Warrior Obstacle Course located at the popular health and wellbeing hub located near the 145-step stairway structure and fitness equipment.

The Warrior Course is the first mega course in Australia and has been designed in a similar fashion to the obstacles on the popular Australian Ninja Warrior TV show. The challenge is to complete each obstacle landing only on the green mounds following the circuit route from start to finish.

It is appropriate for users aged 12 and over and is a fun way to develop strength and agility.

Please be aware that this facility is not available for booking or exclusive use by individuals as it is a public facility (similar to the City’s playspaces and other fitness installations).

Important: if you have a medical condition, are overweight, aged over 40 or haven’t exercised in a long time, before starting a new exercise program, you should have a medical check-up. Please note that the City is not liable for any injury or loss sustained as a result of using the equipment.

Reid Promenade car park – CBD

The City’s multi-storey car park is centrally located in the Joondalup City Centre.

There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.

It also offers:

  • Safe and secure parking
  • Undercover parking
  • Ticketless parking – Licence Plate Recognition (LPR) technology is used
  • Electric vehicle charging stations, in the main public car park
  • Access to the main public car park between 6.00am – 8.00pm weekdays (except public holidays)
  • Different rates for different parking options, e.g. Early Bird and Monthly Fee Services
  • 28 Premium reserved bays (including one disability parking bay) in the private area of the car park with 24 hour access

 

North Coast Water Polo Club

If you are interested in joining a family focused and friendly club, come along and say hello at a training session.

If you want to know more about email secretary@northcoastwaterpolo.com.

An out of season winter training program is available for both juniors and seniors, Flipperball, and in-season summer training and fixtures for both juniors and seniors.

Flippaball is a modified non-contact version of mixed water polo for boys and girls in Years 3 – 7 (ages 7 to 12).

 

 

West Coast Wolverines

West Coast Wolverines is an American football (gridiron) club. The West Coast Wolverines consist of an Under 19 squad (age 14-18), a women’s squad (age 16+) and a men’s squad (age 19+) with the season typically running from October to February.

Training is held at Warrandyte Park, Craigie during the season.

The West Coast Wolverines also run a flag football league. Flag football is the fun, social, non-tackle version and a great introduction into the wonderful game of American football.

Games are on Monday nights with the season running from April to July at Warrandyte Park, Craigie.

For more information email info@westcoastwolverines.com.au.

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Community Facilities – COVID-19 Resources

The City will manage the community facilities based on the latest advice from the State Government and Department of Health WA. Below is a list of the maximum capacity for each facility and various resources related to the hire and use of City managed community facilities, including COVID-19 safety plans for each facility.

Facility Booking Space Maximum Capacity (4m2) Maximum Capacity (2m2) Maximum Capacity COVID-19 Safety Plan (including COVID-19 Safety Plan Certificate) Contact Tracing QR
Admiral Park Community Sporting Facility Main Hall 24 49 96 COVID Safety Plan Admiral Park
Beaumaris Community Centre Main Hall 60 120 240 COVID Safety Plan Beaumaris Community Centre
Meeting Room 2 11 22 44 COVID Safety Plan Beaumaris Community Centre
Bramston Park Community Sporting Facility Main Hall 32 65 136 COVID Safety Plan Bramston Park Community   Sporting Facility
Calectasia Hall Main Hall 20 20 20 COVID Safety Plan Calectasia Hall
Chichester Park Community Sporting Facility Meeting Room 8 16 29 COVID Safety Plan Chichester Park Community   Sporting Facility
Connolly Community Centre Main Hall 38 77 153 COVID Safety Plan Connolly   Community Centre
Meeting Room 6 12 25 COVID Safety Plan Connolly   Community Centre
Currambine Community Centre Main Hall 75 150 335 COVID Safety Plan Currambine Community Centre
Activity Room 1 36 73 146 COVID Safety Plan Currambine Community Centre
Activity Room 2 22 50 50 COVID Safety Plan Currambine Community Centre
Meeting Room 22 37 50 COVID Safety Plan Currambine Community Centre
Playgroup 11 22 45 COVID Safety Plan Currambine Community Centre
Dorchester Hall Main Hall 36 50 50 COVID Safety Plan Dorchester Hall
Duncraig Community Centre North & South Hall 60 121 240 COVID Safety Plan Duncraig   Community Centre
North Hall 30 60 120 COVID Safety Plan Duncraig   Community Centre
South Hall 30 60 120 COVID Safety Plan Duncraig   Community Centre
Meeting Room 11 15 15 COVID Safety Plan Duncraig   Community Centre
Ellersdale Park Clubroom Main Hall 25 51 80 COVID Safety Plan Ellersdale Park Clubroom
Emerald Park Clubrooms Main Hall 44 89 160 COVID Safety Plan Emerald Park Clubrooms
Playgroup Annex 19 39 80 COVID Safety Plan Emerald Park Clubrooms
Fleur Freame Pavillion Function Room 64 128 260 COVID Safety Plan Fleur Freame Pavillion
Lesser Hall 40 79 159 COVID Safety Plan Fleur Freame Pavillion
Meeting Room 11 22 44 COVID Safety Plan Fleur Freame Pavillion
Flinders Park Community Centre Main Hall 32 65 120 COVID Safety Plan Flinders Park Community Centre
Forrest Park Community Sporting Facility Main Hall 18 36 70 COVID Safety Plan Forrest Park Community   Sporting Facility
Gibson Park Community Centre Main Hall 25 50 100 COVID Safety Plan Gibson Park Community Centre
Greenwood Scout & Guide Hall Main Hall 27 54 80 COVID Safety Plan Greenwood Scout & Guide Hall
Greenwood – Warwick Community Care Centre Kitchen/Dinning Activity Room 4 22 44 60 COVID Safety Plan Greenwood – Warwick   Community Care Centre
Activity Room 4 22 35 35 COVID Safety Plan Greenwood – Warwick   Community Care Centre
Meeting Room 7 10 10 COVID Safety Plan Greenwood – Warwick   Community Care Centre
Guy Daniel Clubroom Main Hall 31 62 100 COVID Safety Plan Guy Daniel  Clubroom
Heathridge Community Centre Main Hall (Basketball court) 75 150 200 COVID Safety Plan Heathridge Community Centre
Activity Room 3/4 22 45 91 COVID Safety Plan Heathridge Community Centre
Function Room 17 35 65 COVID Safety Plan Heathridge Community Centre
Activity Room 5 13 27 49 COVID Safety Plan Heathridge Community Centre
Creche 13 25 40 COVID Safety Plan Heathridge Community Centre
Playgroup Room 11 21 40 COVID Safety Plan Heathridge Community Centre
Meeting Room 1 10 20 35 COVID Safety Plan Heathridge Community Centre
Meeting Room 2 10 20 35 COVID Safety Plan Heathridge Community Centre
Heathridge Park Clubroom Main Hall 36 72 100 COVID Safety Plan Heathridge Park Clubroom
Kingsley Memorial Clubrooms Sports Hall 43 86 173 COVID Safety Plan Kingsley Memorial Clubrooms
Lessor Hall 29 59 112 COVID Safety Plan Kingsley Memorial  Clubrooms
Annex 20 40 40 COVID Safety Plan Kingsley Memorial Clubrooms
Activity/Meeting Room 17 34 60 COVID Safety Plan Kingsley Memorial Clubrooms
MacNaughton Park Clubroom Main Hall 35 71 100 COVID Safety Plan MacNaughton Park Clubroom
Mildenhall Main Hall 33 67 120 COVID Safety Plan Mildenhall
Lesser Hall 32 65 120 COVID Safety Plan Mildenhall
Padbury Community Hall Main Hall 75 150 200 COVID Safety Plan Padbury    Community Hall
Penistone Park Community Sporting Facility Main Hall 34 69 142 COVID Safety Plan Penistone Park Community   Sporting Facility
Percy Doyle Football Tee Ball Clubroom Main Hall 49 99 160 COVID Safety Plan Percy Doyle    Football Tee Ball Clubroom
Rob Baddock Community Hall Main Hall 54 108 200 COVID Safety Plan Rob Baddock Community Hall
Meeting Room 8 16 20 COVID Safety Plan Rob Baddock Community Hall
Seacrest Park Community Sporting Facility Hall 36 72 150 COVID Safety Plan Seacrest Park Community   Sporting Facility
Sorrento Community Hall Main Hall 30 60 117 COVID Safety Plan Sorrento   Community Hall
Timberlane Park Clubrooms Playgroup Hall 25 50 60 COVID Safety Plan Timberlane Park Clubrooms
Tennis Hall 20 40 60 COVID Safety Plan Timberlane Park Clubrooms
Warrandyte Park Clubroom Main Hall 43 86 120 COVID Safety Plan Warrandyte Park Clubroom
Warwick Hall Main Hall 75 150 300 COVID Safety Plan Warwick Hall
Whitford Senior Citizens Centre Main Hall 53 107 200 COVID Safety Plan Whitford Senior Citizens Centre
Kitchen/Dining 38 60 60 COVID Safety Plan Whitford Senior Citizens Centre

If you feel like your facility or room has not been listed, contact the City’s Community Facilities Booking Office.

 

Heathridge Park car park

Sail Terrace entrance – 83 parking bays, 2 disabled parking bays

Siren Road entrance – 29 parking bays, 2 disabled parking bays

MacDonald Park car park

Forrest Road entrance – 109 parking bays and four disabled parking bays

MacDonald Ave entrance – 50 parking bays and two disabled parking bays

Giles Ave entrance – 28 parking bays and one disabled parking bay

Percy Doyle Clubrooms parking stations PS1 – PS4

PS1 – 385 parking bays and seven disabled parking bays

PS2 – 32 parking bays and one disabled parking bay

PS3 – 89 parking bays and two disabled parking bays

PS4 – 76 parking bays and two disabled parking bays