Rates – AdvancePay Direct Debit request

I/we agree to the following conditions for the Advance Payment of Rates by a Direct Debit Special Arrangement:

• The City will calculate equal amounts payable based on the first payment date, the frequency of the direct debit and the estimated amount of the 2024/25 rates and charges.
• Your AdvancePAY direct debit will continue unless you notify the City in writing that you wish to cancel the arrangement.
• In the event of a rates increase, the City will notify you of the new payment amount required.

Please note:
Once your current year’s rates are paid, you can choose to get a head start on the following year's rates by paying weekly, fortnightly or monthly payments over a 12-month period. You can do this by ticking one of the options below:

If your 2023/24 rates are paid in full by the due date in 2023, you can commence paying your 2024/25 rates from September 2023 over a period of 12 months, with the final payment to be completed by the due date in 2024, without any interest or charges applying.

If your 2023/24 rates are paid by the four-instalment option or by a special payment arrangement, and your payments are completed by the end of March 2024, you can then commence paying your 2024/25 rates from April 2024. You can pay your rates over a period of 12 months with the final payment to be completed by the end of March 2024. Interest and administration charges will apply to the balance that is outstanding after the due date in 2024 (excluding fully entitled pensioners/seniors).

1. All changes relating to the direct debit arrangements must be in writing.
   You can send written advice of any changes required to the City of Joondalup via:
   
   • Mail: Po Box 21 Joondalup, WA 6919
   • Email: rates@joondalup.wa.gov.au
   • Joondalup Customer Service Centre
     Administration Building
     90 Boas Ave, Joondalup
     8.30am - 5.00pm Monday - Friday.
   Please allow up to five working days for amendments to take effect. The City of Joondalup will advise if changes cannot occur within this time frame. Customer-initiated DDR changes/cancellations will not attract penalties.
2. For declined transactions, the following will apply:
   • The City will reprocess the transaction within five business days.
   • In the event of two declined payments, the City will cancel the agreement.
   • The returned fee for a declined direct debit is $2.75 (incl. GST) each.
3. Disputes
   • If you believe that a direct debit payment has been deducted from your account incorrectly, please contact the City on 9400 4000
   • Notification of a disputed direct debit payment will be investigated. Advice of the outcome will be issued within seven working days. You may also need to contact your financial institution.
   • You will be entitled to a refund if a direct debit payment has been deducted from your bank account or credit card in error.
4. Privacy
   • All information (including your account details) in your direct debit request will remain confidential. Information may be required to be given to the bank in the event of a claim or alleged incorrect or wrongful debit.
5. Please be aware that:
   • Direct debiting through Bulk Electronic Clearing System (BECS) is not available on all types of accounts
   • Property owners should check the account details completed on this direct debit form against a recent bank statement to ensure the details are correct.
   • If you have any queries, please contact your relevant Bank/Financial Institution before completing this direct debit request.
   • The City will give you 30 days notice of any changes to the Advance Pay DDR Terms and Conditions.
   • The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.

I/we acknowledge that the direct debit arrangement is governed by the "Advance Pay DDR Terms and Conditions".

I/we accept all charges associated with this arrangement as determined by the City. I/we accept all charges associated with this arrangement as determined by the City. I/we authorise the City of Joondalup ('APCA number 207170') to arrange for funds to be debited from my/our bank account at the bank/financial institution shown and as prescribed through the Bulk Electronic Clearing System (BECS).

I am/we are the owner or have been authorised by the owner to make payments to the above account.