Customer Care

The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:

Customer Care Centre location and opening hours

For information about the location and opening hours click the button below:

Customer Care Centre

Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

A Walk in the Park

The City of Joondalup maintains over 300 parks and reserves. Visiting one of them is a great way to get out and about, connect with nature, catch up with friends and family and keep active. Many are perfect for picnics and barbecues or to enjoy a relaxing walk with a friend. An interactive map listing the amenities at each park is available via the City’s website under Parks and Reserves.

Check out some popular favourites online. This is a handy tool to check for the availability of facilities such as seating areas, lighting and outdoor gyms to name a few.

A list of public toilets are available online.

Dogs on leads are permitted at most parks, check out restriction areas online. You can request dog waste bags online.

Nature Passport

The City of Joondalup Nature Passport activity booklet highlights nature playgrounds, green open spaces, wetlands and other nature-rich locations in the City of Joondalup. The Nature Passport is a fantastic tool to get active in your local area, support family time outdoors, promote social connection and inspire lifelong behaviours and attitudes towards natural areas.

You can also download the Nature Play app and enjoy exploring Joondalup and other locations of Western Australia including the Cities of Albany, Armadale, Belmont, Canning, Fremantle, Greater Geraldton, Gosnells, Kalgoorlie-Boulder, Karratha, Kwinana, Mandurah, Northam, Subiaco, Swan, Wanneroo and the Shires of Wyndham East Kimberley and York.

Nature Passports are available at all City of Joondalup Libraries and the Customer Service Centre, Boas Ave, Joondalup or by contacting the City’s Community Information Line on 9400 4705. Enjoy your adventures!

Barbecue facilities

You can find barbeque facilities at over thirty parks in the City of Joondalup. All barbecues are electric, free to use and are maintained and cleaned regularly.

Beach facilities

There is a range of beautiful beaches within the City, some of which are opposite parklands that have facilities such as barbeques, play equipment, toilets and adequate parking.

Bushland

Find some lovely bushland walks in parks near you and enjoy discovering our native plants and animals.

Pick up a Nature Passport

The City of Joondalup Nature Passport activity booklet highlights nature playgrounds, green open spaces, wetlands and other nature-rich locations in the City of Joondalup. The Nature Passport is a fantastic tool to get active in your local area, support family time outdoors, promote social connection and inspire lifelong behaviours and attitudes towards natural areas.

The City of Joondalup has 22 suburbs with majestic wetlands, 17km of stunning coastline fringed with foreshore reserve and shared pathways throughout the coastline. The FREE Nature Passport guides you though activities and exploration along the way.

You can also download the Nature Play app and enjoy exploring Joondalup and other locations of Western Australia including the Cities of Albany, Armadale, Belmont, Canning, Fremantle, Greater Geraldton, Gosnells, Kalgoorlie-Boulder, Karratha, Kwinana, Mandurah, Northam, Subiaco, Swan, Wanneroo and the Shires of Wyndham East Kimberley and York.

Nature Passports are available at all City of Joondalup Libraries and the Customer Service Centre, Boas Ave, Joondalup or by contacting the City’s Community Information Line 9400 4705.

Enjoy your adventures!

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Ninja Warrior Course at Whitfords Nodes

Visitors to Whitfords Nodes Park in Hillarys can unleash their inner warrior at the City of Joondalup park Ninja Warrior Obstacle Course located at the popular health and wellbeing hub located near the 145-step stairway structure and fitness equipment.

The Warrior Course is the first mega course in Australia and has been designed in a similar fashion to the obstacles on the popular Australian Ninja Warrior TV show. The challenge is to complete each obstacle landing only on the green mounds following the circuit route from start to finish.

It is appropriate for users aged 12 and over and is a fun way to develop strength and agility.

Please be aware that this facility is not available for booking or exclusive use by individuals as it is a public facility (similar to the City’s playspaces and other fitness installations).

Important: if you have a medical condition, are overweight, aged over 40 or haven’t exercised in a long time, before starting a new exercise program, you should have a medical check-up. Please note that the City is not liable for any injury or loss sustained as a result of using the equipment.

Reid Promenade car park – CBD

The City’s multi-storey car park is centrally located in the Joondalup City Centre.

There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.

It also offers:

  • Safe and secure parking
  • Undercover parking
  • Ticketless parking – Licence Plate Recognition (LPR) technology is used
  • Electric vehicle charging stations, in the main public car park
  • Access to the main public car park between 6.00am – 8.00pm weekdays (except public holidays)
  • Different rates for different parking options, e.g. Early Bird and Monthly Fee Services
  • 28 Premium reserved bays (including one disability parking bay) in the private area of the car park with 24 hour access

 

Annual parking permits

Please note as of 1 January 2023, the maximum allocated number of free annual parking permits per property will be reduced to two (2). If annual parking permits have already been allocated to the property, new applications will be assessed after the renewal period has ceased on 1 January 2023.

For further information on annual parking permits refer to the FAQs.

Parking permits are required to be displayed in some residential streets of the following areas:

Please ensure you have read the conditions of issue and use before applying for an Annual Parking Permit.

ONLINE APPLICATION FOR AN ANNUAL PARKING PERMIT

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Little Feet Festival

Decorative banner for Little Feet Festival

Thanks for coming to Little Feet Festival 2023!

Thank you to everyone who came down to Little Feet Festival on Sunday 29 October 2023! We hope you had a wonderful time playing, dancing, learning and exploring an Octopus’s Garden and we can’t wait to see you all again next year.

Provide your feedback

Did you attend Little Feet Festival? We’d love to hear your thoughts! Your valuable feedback helps us determine how we can make Little Feet Festival even better next year.

Complete Feedback Survey

Thank You

Little Feet Festival is proudly supported by our friends at St Stephen’s School.

St Stephen's School logo

Image Gallery

Check out some of the best moments from Little Feet Festival! Click on the thumbnails to enlarge the photo.

Heathridge Park car park

Sail Terrace entrance – 83 parking bays, 2 disabled parking bays

Siren Road entrance – 29 parking bays, 2 disabled parking bays

MacDonald Park car park

Forrest Road entrance – 109 parking bays and four disabled parking bays

MacDonald Ave entrance – 50 parking bays and two disabled parking bays

Giles Ave entrance – 28 parking bays and one disabled parking bay

Percy Doyle Clubrooms parking stations PS1 – PS4

PS1 – 385 parking bays and seven disabled parking bays

PS2 – 32 parking bays and one disabled parking bay

PS3 – 89 parking bays and two disabled parking bays

PS4 – 76 parking bays and two disabled parking bays