Rates – Direct Debit Request (in full, instalments or special arrangement)

Property owner's details

1. All changes related to the direct debit arrangements must be in writing.
   You can send written advice of any changes required to the City of Joondalup via:
   
   • Mail: PO Box 21 Joondalup, WA 6919
   • Email: rates@joondalup.wa.gov.au
   • Joondalup Customer Service Centre
     Administration Building
     90 Boas Ave, Joondalup
     8.30am - 5.00pm Monday - Friday
   Please allow up to five working days for amendments to take effect. The City of Joondalup will advise if changes cannot occur within this time frame. Customer-initiated DDR changes/cancellations will not attract penalties
2. For declined transactions, the following will apply:
   • The City will reprocess the transaction within five business days, except where the transaction is for the first instalment payment. In this instance it will be the ratepayer's responsibility to ensure that the payment is made within the timeframe required to qualify for either of the instalment plans.
   • In the event of two declined payments, the City will cancel the agreement. If the account is not paid in full or another agreement entered into, the City may commence normal debt collecting procedures.
   • If a further direct debit arrangement is commenced and another two declined payments occur, then no more direct debit payment arrangements will be made for that financial year. Full payment will be required or normal debt collecting procedures may be commenced.
   • The fee for a declined direct debit is $2.75 (incl. GST) each.
3. The direct debit will cease once the outstanding rates have been paid in full.
4. Disputes
   • If you believe that a direct debit payment has been deducted from your account incorrectly, please contact the City on 9400 4000
   • Notification of a disputed direct debit payment will be investigated. Advice of the outcome will be issued within seven working days. You may also need to contact your financial institution.
   • You will be entitled to a refund if a direct debit payment has been deducted from your bank account or credit card in error.
5. Privacy
   • All information (including your account details) in your direct debit request will remain confidential. Information may be required to be given to the bank in the event of a claim or alleged incorrect or wrongful debit.
6. Please be aware that:
   • Direct debit through Bulk Electronic Clearing System (BECS) is not available on all types of accounts
   • Property owners should check the account details completed on this direct debit form against a recent bank statement to ensure the details are correct.
   • If you have any queries, please contact your relevant Bank/Financial Institution before completing this direct debit request.
   • The City will give you 30 days notice of any changes to the DDR Terms and Conditions.
   • The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.

I/we acknowledge that the direct debit arrangement is governed by the "DDR Terms and Conditions".

I/we accept all charges associated with this arrangement as determined by the City. I/we accept all charges associated with this arrangement as determined by the City. I/we authorise the City of Joondalup ('APCA number 207170') to arrange for funds to be debited from my/our bank account at the bank/financial institution shown and as prescribed through the Bulk Electronic Clearing System (BECS).

I am/we are the owner or have been authorised by the owner to make payments to the above account.