The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:
For information about the location and opening hours click the button below:
Seacrest Park is a wonderful, functional space with modern features and the capacity to host a range of events.
Function Room: 150 person capacity
Parking: 110 bays
Please contact the Community Facilities Booking Office to enquire about the availability of this facility.
Seacrest Park, Playground and Bus Services
The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:
Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.
Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.
Joondalup Library houses the purpose-built Local History areas on the lower ground floor.
Follow the links below for detailed opening hours of our centres.
Please note: the City observe all national Australian and Western Australian public holidays.
The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.
Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.
Please use the search function at the top of this page for further information about the City, our functions and services.
The City’s Customer Service Charter outlines our commitment to provide customers an efficient, consistent and friendly customer experience while delivering the community a diverse range of services, programs and facilities which meet the changing needs and expectations of our residents, ratepayers, businesses and visitors.
The Customer Service Charter also identifies service standards you can expect from us, how you may help us to help you achieve these standards, and how you may also offer feedback to us in recognition of a good experience, or offer suggestions as to how we may improve the customer experience and services that we provide.
Please take the time to view our Customer Service Charter. A copy is also attached to download and hard copies are available at the Customer Care Centre Joondalup, Leisure Centre Craigie and our Libraries.
If you wish to provide feedback, please complete our online Customer Feedback Form.
Please refer to the following links for more information relating to our community mediation and complaint handling processes:
Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.
Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.
The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.
Removal of Beach Enclosure
The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.
The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.
Visitors to Whitfords Nodes Park in Hillarys can unleash their inner warrior at the City of Joondalup park Ninja Warrior Obstacle Course located at the popular health and wellbeing hub located near the 145-step stairway structure and fitness equipment.
The Warrior Course is the first mega course in Australia and has been designed in a similar fashion to the obstacles on the popular Australian Ninja Warrior TV show. The challenge is to complete each obstacle landing only on the green mounds following the circuit route from start to finish.
It is appropriate for users aged 12 and over and is a fun way to develop strength and agility.
Please be aware that this facility is not available for booking or exclusive use by individuals as it is a public facility (similar to the City’s playspaces and other fitness installations).
Important: if you have a medical condition, are overweight, aged over 40 or haven’t exercised in a long time, before starting a new exercise program, you should have a medical check-up. Please note that the City is not liable for any injury or loss sustained as a result of using the equipment.
The City’s multi-storey car park is centrally located in the Joondalup City Centre.
There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.
It also offers:
Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.
In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.
Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.
Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.
A family favourite, Mullaloo Beach North is a popular swimming beach, ideal for children of all ages, take a dip in the refreshing waters of the Indian Ocean or laze on the soft white sand. Enjoy a stroll, run or a bike ride on the beach paths that connect Mullaloo to neighbouring beaches along the coast.
Mullaloo Beach North features a lookout which sits atop a small hill. Why not take a brief walk to the top and drink in a spectacular Indian Ocean sunset.
Look out for seabirds, dolphins, sea lions, rays and a huge diversity of other species from the beach or lookout.
The Joondalup Reception Centre is a multipurpose community venue with a large function room, pre-function lobby and a gallery space available for hire. The Joondalup Reception Centre is the perfect venue for weddings, engagements, fundraisers, birthdays, and special occasions. The venue is also perfect for large meetings, workshops, networking and offers options for smaller breakaway spaces.
The City of Joondalup administration building is undergoing construction from January 2024 – June 2024, which will affect the operations of the Joondalup Reception Centre. Unfortunately, the Centre will not be bookable during this time. Please contact the community venues bookings team for alternative options.
Function Room: 300 square metres, 300 person capacity – with the potential to partition into two rooms.
Pre–Function Lobby: 100 square metres adjoining the function room – suitable space for registrations, pre-reception drinks, food service and tea and coffee stations.
The Gallery: 50 square metres – perfect place for pre drinks and canapes with access to outdoor space and gardens overlooking Central Park.
Parking: Ample free parking after 5pm on Fridays and weekends including accessible parking bays. Monday – Friday bookings. For further information about parking options, visit the City’s webpage.
Inclusions:
Please note: Wi-Fi and audio-visual equipment will need to be provided by the hirer.
Please contact the Community Facilities Booking Office to enquire about this venue. The City also offers a live calendar to view availability.
Lakeside Shopping Centre, restaurants and cafes, hotel accommodation, CAT bus and other bus services, Joondalup Train Station, and City of Joondalup Library.
A copy of the Joondalup Reception Centre floorplan can be viewed below.
Located on the west side of Heathridge Park, the Guy Daniel Clubroom boasts ample parking and access to tennis court facilities.
Main Hall: 124 square metres, 100 person capacity.
Parking: 48 bays.
Please contact the Community Facilities Booking Office to enquire about the availability of this facility.
Heathridge Park, Heathridge Leisure Centre, Edgewater Train Station and Bus Services.
Transformation into the health and wellbeing hub
Whitfords Nodes Health and Wellbeing Hub at Hillarys Beach Park now includes a large shaded public playground for the enjoyment of children aged between two and 12 years old. The playground includes swings, combination and climbing units, nature play elements, sand play and all-abilities play. The park also has many undercover picnic settings, benches and barbecues, new tree planting, an improved irrigation system, drink fountains and universal access footpaths.
Visitors to the park can also enjoy the iconic exercise stairway that extends to a height of 22m up the dune landscape and has 145 steps to climb with rest stops along the way. The top offers panoramic views of the coastline and the harbour. The exercise stairway is linked to multiple running tracks of varying lengths and difficulty through the park and the dunes. At the base of the stairway is a dedicated outdoor fitness equipment area suited to body weight exercises and calisthenics.
The health and wellbeing hub is also home to Australia’s largest outdoor park warrior course featuring 16 innovative and challenging obstacles over a 78 metre soft fall surface. Participants can register and record their times via an app, available by scanning a QR code located at the starting line of the course, allowing them to challenge themselves or others.
Disputes between neighbours can often lead to disharmony, frustration and/or anger. While it is better to resolve issues between the parties openly and respectfully to find common ground or a solution to the problem, sometimes communication can break down or a matter cannot be resolved. In these situations mediation can assist.
Mediation is a dispute resolution method where parties in dispute can meet with an independent and neutral mediator to help resolve disputes and negotiate a fair and workable outcome.
The first point of contact for mediation will be the City’s Customer Relations Advocate, and the process will be coordinated and conducted by the Citizens Advice Bureau (CAB). The mediation process is guided by two experienced and professionally qualified mediators.
Examples of issues that can be mediated include:
Dividing fences
Encroaching roots and branches
Please refer to the City’s Community Mediation Brochure for further information.
The City has a complaint resolution process based on best practice principles in complaint management.
The City’s Customer Relations Advocate oversees the City’s complaint process ensuring your concerns are handled in accordance with the City’s protocols and standards; this includes registration in our systems, follow up by the appropriate officer and area and an outcome provided to you.
When lodging a complaint, you can expect a response within seven days. However, if the matter cannot be resolved within seven days, the City will provide you an interim response with the name and contact details of the officer and area who is dealing with the matter. You will be kept informed of your complaint progress.
Please be assured that all information provided by you is treated with the utmost confidentiality.
If you would like to provide feedback about the service you have received, or a decision made by the City, you can contact the City below:
The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.
The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.
Virtual Tour of Bramston Park Community Sporting Facility
Located in the beautiful suburb of Burns Beach only moments from the beach, Bramston Park provides the community with a playing field, function room, parking, play equipment, BBQ and water fountain.
Function Room: 130 square metres, 136 person capacity
Parking: 41 bays, including two disabled bays.
Please contact the Community Facilities Booking Office to enquire about the availability of this facility.
Bramston Park (with playground, BBQ and shelter), Bus Services and Burns Beach.
Overlooking Heathridge Park, this facility has many function rooms ranging in size, making it suitable for a range of purposes, from commercial operations to private gatherings.
Main Hall: 200 person capacity.
Meeting Room One: 35 person capacity.
Meeting Room Two: 35 person capacity.
Activity Rooms Three and Four: 91 person capacity.
Activity Room Five: 49 person capacity.
Function Room: 65 person capacity.
Playgroup Room: 40 person capacity.
Creche Room: 40 person capacity.
Please contact the Community Facilities Booking Office to enquire about the availability of this facility.
Heathridge Park, Heathridge Park Tennis Courts, Edgewater Train Station and Bus Services
Schools can promote online and cyber safety through raising awareness and encouraging responsible internet use among students.
The eSafety Commissioner was established as the national point of cyber safety leadership, working with industry, government and not-for-profit organisations to provide innovative, scalable and sustainable online safety resources to children, parents, teachers and the wider community. Digital Citizenship classroom resources are also available.
As a Commissioner in the national and international arena, the Office has legislative powers enabling them to have material removed as soon as possible if considered unsuitable.
The ThinkUKnow program is driven by the Australian Federal Police and supported and promoted locally by WA Police and the City of Joondalup. Schools can arrange ThinkUKnow presentations from WA Police Officers from local policing teams by contacting WA Police Community Engagement.
Two courts available. For fee information go to Tennis Courts.
Penistone Park opened on 12 May 2018 and includes a community sporting facility, softball infrastructure, two tennis courts and tennis hit-up wall, softball and cricket nets, netball and three-on-three basketball pad as well as a playground, barbecue and picnic shelter.