Customer Care

The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:

Customer Care Centre location and opening hours

For information about the location and opening hours click the button below:

Customer Care Centre

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

Ninja Warrior Course at Whitfords Nodes

Visitors to Whitfords Nodes Park in Hillarys can unleash their inner warrior at the City of Joondalup park Ninja Warrior Obstacle Course located at the popular health and wellbeing hub located near the 145-step stairway structure and fitness equipment.

The Warrior Course is the first mega course in Australia and has been designed in a similar fashion to the obstacles on the popular Australian Ninja Warrior TV show. The challenge is to complete each obstacle landing only on the green mounds following the circuit route from start to finish.

It is appropriate for users aged 12 and over and is a fun way to develop strength and agility.

Please be aware that this facility is not available for booking or exclusive use by individuals as it is a public facility (similar to the City’s playspaces and other fitness installations).

Important: if you have a medical condition, are overweight, aged over 40 or haven’t exercised in a long time, before starting a new exercise program, you should have a medical check-up. Please note that the City is not liable for any injury or loss sustained as a result of using the equipment.

Joondalup Reception Centre

The Joondalup Reception Centre is a multipurpose community venue with a large function room, pre-function lobby and a gallery space available for hire. The Joondalup Reception Centre is the perfect venue for weddings, engagements, fundraisers, birthdays, and special occasions. The venue is also perfect for large meetings, workshops, networking and offers options for smaller breakaway spaces.

2024 Closure

The City of Joondalup administration building is undergoing construction from January 2024 – June 2024, which will affect the operations of the Joondalup Reception Centre. Unfortunately, the Centre will not be bookable during this time. Please contact the community venues bookings team for alternative options.

Capacity

Function Room: 300 square metres, 300 person capacity – with the potential to partition into two rooms.

Pre–Function Lobby: 100 square metres adjoining the function room – suitable space for registrations, pre-reception drinks, food service and tea and coffee stations.

The Gallery: 50 square metres – perfect place for pre drinks and canapes with access to outdoor space and gardens overlooking Central Park.

Parking: Ample free parking after 5pm on Fridays and weekends including accessible parking bays. Monday – Friday bookings. For further information about parking options, visit the City’s webpage.

Inclusions:

  • Round tables and chairs are included in the venue hire.
  • Two lecterns.
  • Commercial kitchen.
  • Bar kiosk.
  • Ice machine.
  • Air conditioning.

Please note: Wi-Fi and audio-visual equipment will need to be provided by the hirer.

Availability

Please contact the Community Facilities Booking Office to enquire about this venue. The City also offers a live calendar to view availability.

Amenities in proximity

Lakeside Shopping Centre, restaurants and cafes, hotel accommodation, CAT bus and other bus services, Joondalup Train Station, and City of Joondalup Library.

A copy of the Joondalup Reception Centre floorplan can be viewed below.

VIRTUAL TOUR OF JOONDALUP RECEPTION CENTRE

 

Guy Daniel Clubroom

Located on the west side of Heathridge Park, the Guy Daniel Clubroom boasts ample parking and access to tennis court facilities.

VIRTUAL TOUR OF GUY DANIEL CLUBROOM

 

Capacity

Main Hall: 124 square metres, 100 person capacity.

Parking: 48 bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Heathridge Park, Heathridge Leisure Centre, Edgewater Train Station and Bus Services.

Hillarys Beach Park (Whitfords Nodes Health and Wellbeing Hub)

Transformation into the health and wellbeing hub

Whitfords Nodes Health and Wellbeing Hub at Hillarys Beach Park now includes a large shaded public playground for the enjoyment of children aged between two and 12 years old. The playground includes swings, combination and climbing units, nature play elements, sand play and all-abilities play. The park also has many undercover picnic settings, benches and barbecues, new tree planting, an improved irrigation system, drink fountains and universal access footpaths.

Visitors to the park can also enjoy the iconic exercise stairway that extends to a height of 22m up the dune landscape and has 145 steps to climb with rest stops along the way. The top offers panoramic views of the coastline and the harbour. The exercise stairway is linked to multiple running tracks of varying lengths and difficulty through the park and the dunes. At the base of the stairway is a dedicated outdoor fitness equipment area suited to body weight exercises and calisthenics.

The health and wellbeing hub is also home to Australia’s largest outdoor park warrior course featuring 16 innovative and challenging obstacles over a 78 metre soft fall surface. Participants can register and record their times via an app, available by scanning a QR code located at the starting line of the course, allowing them to challenge themselves or others.

Lighting – parks and sporting grounds

The City maintains all lighting in parks, associated car parks and sporting grounds.

Generally, sports lighting in parks is only energised when the City has a booking for the space. However, the following parks have energy efficient ambient lighting provided until 9.30pm in the evenings and from 5.30am until sunrise in the mornings.

  • Warrandyte Park – Craigie
  • Percy Doyle Reserve – Duncraig
  • Emerald Park – Edgewater
  • Blackall Park – Greenwood
  • Admiral Park – Heathridge
  • Moolanda Park – Kingsley
  • Falkland Park – Kinross
  • Ocean Reef Park – Ocean Reef
  • Seacrest Park – Sorrento
  • Ellersdale Park – Warwick
  • Chichester Park – Woodvale
  • Timberlane Park – Woodvale

If you encounter any faults and/or issues in any City parks, associated car parks and sporting grounds, please contact the City.

Bramston Park Community Sporting Facility

Virtual Tour of Bramston Park Community Sporting Facility

Located in the beautiful suburb of Burns Beach only moments from the beach, Bramston Park provides the community with a playing field, function room, parking, play equipment, BBQ and water fountain.

Capacity

Function Room: 130 square metres, 136 person capacity

Parking: 41 bays, including two disabled bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Bramston Park (with playground, BBQ and shelter), Bus Services and Burns Beach.

Heathridge Community Centre

Overlooking Heathridge Park, this facility has many function rooms ranging in size, making it suitable for a range of purposes, from commercial operations to private gatherings.

VIRTUAL TOUR OF HEATHRIDGE COMMUNITY CENTRE

 

Capacity

Main Hall: 200 person capacity.

Meeting Room One: 35 person capacity.

Meeting Room Two: 35 person capacity.

Activity Rooms Three and Four: 91 person capacity.

Activity Room Five: 49 person capacity.

Function Room: 65 person capacity.

Playgroup Room: 40 person capacity.

Creche Room: 40 person capacity.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Heathridge Park, Heathridge Park Tennis Courts, Edgewater Train Station and Bus Services


Meet Your Neighbour Project

There is never a better time to meet your neighbours than now. Building a safer, more connected neighbourhood begins at your front door. 

The Meet Your Neighbour Project aims to help bring the community closer by building safer, more connected neighbourhoods – one gathering at a time. You can organise a BBQ, a picnic in a local park or invite your neighbours for a cuppa and a chat. 

The essence of the Meet Your Neighbour Project is to gather, make new friends and build community spirit within your area. 

By offering to host a Meet Your Neighbour gathering you can go into a draw for a $50.00 Bunnings voucher. Hosts also have access to sporting equipment and outdoor games. A list of parks with BBQs and invitations can be downloaded below. 

To register your gathering, please read the terms and conditions and email the completed registration form to the City’s Community Development Project Officer at community.development@joondalup.wa.gov.au. 

For further information, call 9400 4503.

Please note you may need to check with the Community Facility Hire team if you intend to host your gathering at a local park, as larger gatherings may require an event application. 

 

Joondalup Civic Centre

The Joondalup Civic Centre includes the City of Joondalup Council Chambers and a range of other civic facilities.

Library meeting rooms

Parking

Parking at Joondalup Library has time limits in place. Dedicated one-hour parking in front of the Library and two-hour time limits in the Library under croft.

Parking is available adjacent to Whitford Library.

Transport and parking options. Please share them with your colleagues and guests.

Technology

All rooms have an overhead data projector included in your hire. HDMI and VGA connection available. Libraries have free Wi-Fi, but it is recommended you rely on your own data source.

Book a room at the Library

Click on the link below to see the available rooms and book.

Make a booking

Accessibility

Check services and facilities at each location: Joondalup Library and Whitford Library.

Whitford Joondalup room
1 or 2
Joondalup room
1 & 2 combined
Joondalup ground floor
Weekends only
Size 4.8m x 8.2m 6.3m x 6m 12.6m x 6m 12.8m x 8m
Seating capacity (theatre) 30 people 23 people 46 people 50 people
Seating capacity (tables) 24 people 16 people 32 people 35 people
Standing capacity 45 people 35 people 70 people 50 people
Furniture Specify requirements on booking 5 tables and 23 chairs 10 tables and 46 chairs 5 tables and 35 chairs
Kitchen facilities* No Yes Yes No

*Refreshments such as tea/coffee/milk are not provided.

Costs

User Rate per hour
Category A
an organisation, group or individual hiring a venue as part of a business, for business purposes, and/or for financial benefit.
$28.40
Category B
a charity, an incorporated association or a community group, government department / agency or educational provider with an annual gross revenue of less than $10 million and more than $3 million, occupying the premises for non-commercial purposes.
$5.70
Category C
a charity, an incorporated association or a community group with annual revenue of less than $3 million, or an individual hiring a venue for non-commercial purposes.
$1.40

All prices include GST. Terms and conditions apply.

Virtual tour of meeting rooms

Go on a virtual tour of the meeting rooms at Joondalup. Use the Joondalup Library tour map to navigate to Level 1 meeting rooms and Library or take the stairs from the foyer up to Level 1.

Joondalup Virtual Tour

Whitford Virtual Tour

Community Facility Hire

The City of Joondalup offers a large range of beaches, community facilities, parks and tennis courts. These may be used to hold events such as weddings, birthday parties and other functions.

The Community Facilities Bookings Office is located at the City of Joondalup Administration Building at 90 Boas Avenue, Joondalup. All enquiries, payments, key collections and returns will be attended to at the customer service desk on the ground floor.

Availability and Bookings

To find a facility in your local area, please use the:

Places Search Tool

If you wish to check availability of your preferred venue please use the:

Online Calendar

If you wish to make a casual booking (of less than 12 dates) please use the:

Online Facility Bookings System

If you would like to make a booking of more than 12 dates please refer to the Regular Facility Hire information.

Beaches

The City’s magnificent beaches are available to host those special occasions including weddings and naming ceremonies. The beaches within the City have many facilities for residents and tourists of all ages. Several are opposite parklands, with facilities such as barbeques, play equipment, toilets and adequate parking.

Halls, clubrooms and community facilities

There are 35 venues available for hire throughout the City, providing you with a large choice for your next meeting or function. The facilities range in size and functionality from small meeting rooms to large halls capable of catering for up to 300 people. The hire of all community halls and clubrooms includes the use of tables, chairs and most facilities also include access to a serviceable kitchen complete with stove, fridge and mini-boil urn. Bookings can be made for functions, private parties or community events.

Parks

Do i need a park booking:

You only require a booking on a park if the following applies:

  • Number of guests attending is more than 50 people.
  • A request to consume alcohol is required.
  • Any entertainment or infrastructure is to be brought onto the park such as bouncy castle, petting zoo, face painter etc.
  • A high-risk birthday celebration, such as sixteenth, eighteenth, twenty-first.
  • Performing a wedding ceremony
  • If you are a commercial business

Please note that even with a booking it is public open space and the City does not guarantee exclusive use or allow any area to be cordon off.

Please note the City does not take bookings for tables, gazebos and barbeques located on the reserve and these are on a first come first served basis.

All BBQ’s provided by the City are electric, free to use and maintained/cleaned regularly – hirers are not permitted to supply their own barbeques

The City maintains in excess of 300 passive (not used for organised sporting activities) and active parks (used for organised sporting activities) and reserves for the use and enjoyment of residents, and sport, recreation and community organisations.

Tennis courts

The City has a large number of tennis courts across its suburbs. Most courts are available free of charge and do not require a booking.

Venue Hire Fees and Charges Policy

The City is introducing a new policy that sets the fees and charges for hire of City managed venues. The Venue Hire Fees and Charges Policy will come into effect from Monday 1 January 2024.

Under the new policy, hirers will be classified into one of three categories, and all venues will be charged at an hourly rate based on that category. New charges will also be introduced for floodlighting and storage use.

Under the new policy, some hirers will pay less than they did previously, while others will pay more. Details on the policy including FAQs, modelled fees and charges, and a copy of the policy are able to be downloaded below.

Financial Hardship Application

For more information, please call 9400 4268 or email community.facilities@joondalup.wa.gov.au

Warwick Open Space

Warwick Open Space is classified as a major conservation area and is ranked in the City of Joondalup’s top five bushland areas due to its high biodiversity values. The reserve covers approximately 60 hectares of bushland and is a great place for a nature walk or bike ride.

Penistone Park

Penistone Park opened on 12 May 2018 and includes a community sporting facility, softball infrastructure, two tennis courts and tennis hit-up wall, softball and cricket nets, netball and three-on-three basketball pad as well as a playground, barbecue and picnic shelter.