The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:
For information about the location and opening hours click the button below:
The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:
Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.
Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.
Joondalup Library houses the purpose-built Local History areas on the lower ground floor.
The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.
Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.
Please use the search function at the top of this page for further information about the City, our functions and services.
The City’s Customer Service Charter outlines our commitment to provide customers an efficient, consistent and friendly customer experience while delivering the community a diverse range of services, programs and facilities which meet the changing needs and expectations of our residents, ratepayers, businesses and visitors.
The Customer Service Charter also identifies service standards you can expect from us, how you may help us to help you achieve these standards, and how you may also offer feedback to us in recognition of a good experience, or offer suggestions as to how we may improve the customer experience and services that we provide.
Please take the time to view our Customer Service Charter. A copy is also attached to download and hard copies are available at the Customer Care Centre Joondalup, Leisure Centre Craigie and our Libraries.
If you wish to provide feedback, please complete our online Customer Feedback Form.
Please refer to the following links for more information relating to our community mediation and complaint handling processes:
Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.
Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.
The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.
Removal of Beach Enclosure
The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.
The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.
The City’s multi-storey car park is centrally located in the Joondalup City Centre.
There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.
It also offers:
Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.
In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.
Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.
Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.
There are public toilet facilities in the City parks below. All public toilets are on a cleaning schedule.
| Open 24 hours | Open 6.00am – 8.00pm Auto door timer |
Open variable hours |
| Burns Beach Park, Burns Beach | Admiral Park, Heathridge | Craigie Leisure Centre, Craigie |
| Whitfords Nodes, Hillarys | Barridale Park, Kingsley | Duncraig Library, Duncraig |
| Hillarys Animal beach, Hillarys | Beldon Park, Beldon | Falkland Park, Kinross |
| Hillarys North beach, Hillarys | Belrose Park, Kallaroo | Joondalup Library, Joondalup |
| Hillarys Park, Hillarys | Blackall Park, Greenwood | Whitford Library, Whitford |
| Iluka Foreshore Toilets, Iluka | Blackboy Park, Mullaloo | Woodvale Library, Woodvale |
| Marmion Beach, Marmion | Bramston Park – UAT only, Burns Beach | Warrandyte Park – External UAT, Craigie |
| Mullaloo North, Mullaloo | Bridgewater Park, Kallaroo | |
| Mullaloo South, Mullaloo | Caledonia Park, Currambine | |
| Neil Hawkins Park, Joondalup | Camberwarra Park, Craigie | |
| Ocean Reef Boat Harbour, Ocean Reef | Central Park, Joondalup | |
| Pinnaroo Point, Hillarys | Charonia Park, Mullaloo | |
| Reid Promenade, Joondalup | Chichester Park – UAT only, Woodvale | |
| Sorrento North, Sorrento | Christchurch Park, Currambine | |
| Sorrento South, Sorrento | Delamere Park, Currambine | |
| Ellersdale Park, Warwick | ||
| Emerald Park – UAT only, Edgewater | ||
| Glengarry Park, Duncraig | ||
| Hawker Park, Warwick | ||
| James Cook Park – South, Hillarys | ||
| Juniper Park, Duncraig | ||
| Key West, Mullaloo | ||
| Korella Park, Mullaloo | ||
| Lexcen Park, Ocean Reef | ||
| MacDonald Park / Fleur Freame, Padbury | ||
| Marri Park – Lower, Duncraig | ||
| Mawson Park, Hillarys | ||
| Melene Park, Duncraig | ||
| Mirror Park, Ocean Reef | ||
| Moolanda Park, Kingsley | ||
| Multi Story Carpark, Joondalup | ||
| Ocean Reef Park – UAT only, Ocean Reef | ||
| Otago Park, Craigie | ||
| Penistone Park – Upper UAT only, Greenwood | ||
| Prince Regent Park, Heathridge | ||
| Robin Park, Sorrento | ||
| Santiago Park, Ocean Reef | ||
| Seacrest Park, UAT only, Sorrento | ||
| Shepherds Bush – External UAT, Kingsley | ||
| Sorrento Soccer – UAT only, Sorrento | ||
| Timberlane Park – UAT only, Woodvale | ||
| Warwick Hockey Stadium – UAT only, Warwick | ||
| Warrandyte Park, UAT only, Craigie | ||
| Windermere Park, Joondalup |
UAT = Universal Accessible Toilet
Featuring a small beach gazebo at one end of the beach and a boardwalk at the other, this small but idyllic location is popular for families looking for a sheltered stretch of beach to have a picnic or a dip in the crystal clear waters in this pristine part of Marmion Marine Park. If the kids are feeling more adventurous, perhaps visit the lookout and Iluka Foreshore Park with playground with toilet and BBQ facilities only a short walk away.
Iluka Beach is connected to the extensive and beautiful coastal footpath meandering along the coastline, providing further opportunity to enjoy this region by taking a nice stroll while enjoying the stunning views it offers.
A family favourite, Mullaloo Beach North is a popular swimming beach, ideal for children of all ages, take a dip in the refreshing waters of the Indian Ocean or laze on the soft white sand. Enjoy a stroll, run or a bike ride on the beach paths that connect Mullaloo to neighbouring beaches along the coast.
Mullaloo Beach North features a lookout which sits atop a small hill. Why not take a brief walk to the top and drink in a spectacular Indian Ocean sunset.
Look out for seabirds, dolphins, sea lions, rays and a huge diversity of other species from the beach or lookout.
The Joondalup Reception Centre is a multipurpose community venue with a large function room, pre-function lobby and a gallery space available for hire. The Joondalup Reception Centre is the perfect venue for weddings, engagements, fundraisers, birthdays, and special occasions. The venue is also perfect for large meetings, workshops, networking and offers options for smaller breakaway spaces.
The City of Joondalup administration building is undergoing construction from January 2024 – June 2024, which will affect the operations of the Joondalup Reception Centre. Unfortunately, the Centre will not be bookable during this time. Please contact the community venues bookings team for alternative options.
Function Room: 300 square metres, 300 person capacity – with the potential to partition into two rooms.
Pre–Function Lobby: 100 square metres adjoining the function room – suitable space for registrations, pre-reception drinks, food service and tea and coffee stations.
The Gallery: 50 square metres – perfect place for pre drinks and canapes with access to outdoor space and gardens overlooking Central Park.
Parking: Ample free parking after 5pm on Fridays and weekends including accessible parking bays. Monday – Friday bookings. For further information about parking options, visit the City’s webpage.
Inclusions:
Please note: Wi-Fi and audio-visual equipment will need to be provided by the hirer.
Please contact the Community Facilities Booking Office to enquire about this venue. The City also offers a live calendar to view availability.
Lakeside Shopping Centre, restaurants and cafes, hotel accommodation, CAT bus and other bus services, Joondalup Train Station, and City of Joondalup Library.
A copy of the Joondalup Reception Centre floorplan can be viewed below.
Transformation into the health and wellbeing hub
Whitfords Nodes Health and Wellbeing Hub at Hillarys Beach Park now includes a large shaded public playground for the enjoyment of children aged between two and 12 years old. The playground includes swings, combination and climbing units, nature play elements, sand play and all-abilities play. The park also has many undercover picnic settings, benches and barbecues, new tree planting, an improved irrigation system, drink fountains and universal access footpaths.
Visitors to the park can also enjoy the iconic exercise stairway that extends to a height of 22m up the dune landscape and has 145 steps to climb with rest stops along the way. The top offers panoramic views of the coastline and the harbour. The exercise stairway is linked to multiple running tracks of varying lengths and difficulty through the park and the dunes. At the base of the stairway is a dedicated outdoor fitness equipment area suited to body weight exercises and calisthenics.
The health and wellbeing hub is also home to Australia’s largest outdoor park warrior course featuring 16 innovative and challenging obstacles over a 78 metre soft fall surface. Participants can register and record their times via an app, available by scanning a QR code located at the starting line of the course, allowing them to challenge themselves or others.
Disputes between neighbours can often lead to disharmony, frustration and/or anger. While it is better to resolve issues between the parties openly and respectfully to find common ground or a solution to the problem, sometimes communication can break down or a matter cannot be resolved. In these situations mediation can assist.
Mediation is a dispute resolution method where parties in dispute can meet with an independent and neutral mediator to help resolve disputes and negotiate a fair and workable outcome.
The first point of contact for mediation will be the City’s Customer Relations Advocate, and the process will be coordinated and conducted by the Citizens Advice Bureau (CAB). The mediation process is guided by two experienced and professionally qualified mediators.
Examples of issues that can be mediated include:
Dividing fences
Encroaching roots and branches
Please refer to the City’s Community Mediation Brochure for further information.
The City has a complaint resolution process based on best practice principles in complaint management.
The City’s Customer Relations Advocate oversees the City’s complaint process ensuring your concerns are handled in accordance with the City’s protocols and standards; this includes registration in our systems, follow up by the appropriate officer and area and an outcome provided to you.
When lodging a complaint, you can expect a response within seven days. However, if the matter cannot be resolved within seven days, the City will provide you an interim response with the name and contact details of the officer and area who is dealing with the matter. You will be kept informed of your complaint progress.
Please be assured that all information provided by you is treated with the utmost confidentiality.
If you would like to provide feedback about the service you have received, or a decision made by the City, you can contact the City below:
The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.
The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.
Two courts available. For fee information go to Tennis Courts.
63 parking bays
2 disabled parking bays