Customer Care

The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:

Customer Care Centre location and opening hours

For information about the location and opening hours click the button below:

Customer Care Centre

Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Basketball Courts

The City has many free to use basketball hoops. The locations below are available for individuals to utilise free of charge and do not require bookings for casual use. Basketball courts available for hire are below the table.

Park Name Street address, Suburb  
Barridale Park Barridale Drive, Kingsley
Caledonia Park Caledonia Avenue, Currambine
Christchurch Park Christchurch Terrace, Currambine
Emerald Park Emerald Way, Edgewater
Hawker Park Hawker Avenue, Warwick
Heathridge Park Sail Terrace, Heathridge (outdoor only, indoor court available for hire)
Juniper Park Juniper Way, Duncraig
MacDonald Park North MacDonald Avenue, Padbury
MacNaughton Park MacNaughton Crescent, Kinross
Melene Park Melene Road, Duncraig
Newcombe Park Newcombe Way, Padbury
Penistone Park West Penistone Street, Greenwood
Timberlane Park Althaea Way, Woodvale
Windermere Park Candlewood Boulevard, Joondalup

 

Please report any maintenance issues as soon as possible via the Report Damage online service or by calling 9400 4255.

Indoor Basketball Courts for Hire

Outdoor Basketball Courts for Hire

If you wish to make a booking for one of these courts, please use the ONLINE FACILITY BOOKINGS SYSTEM

Reid Promenade car park – CBD

The City’s multi-storey car park is centrally located in the Joondalup City Centre.

There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.

It also offers:

  • Safe and secure parking
  • Undercover parking
  • Ticketless parking – Licence Plate Recognition (LPR) technology is used
  • Electric vehicle charging stations, in the main public car park
  • Access to the main public car park between 6.00am – 8.00pm weekdays (except public holidays)
  • Different rates for different parking options, e.g. Early Bird and Monthly Fee Services
  • 28 Premium reserved bays (including one disability parking bay) in the private area of the car park with 24 hour access

 

North Coast Water Polo Club

If you are interested in joining a family focused and friendly club, come along and say hello at a training session.

If you want to know more about email secretary@northcoastwaterpolo.com.

An out of season winter training program is available for both juniors and seniors, Flipperball, and in-season summer training and fixtures for both juniors and seniors.

Flippaball is a modified non-contact version of mixed water polo for boys and girls in Years 3 – 7 (ages 7 to 12).

 

 

West Coast Wolverines

West Coast Wolverines is an American football (gridiron) club. The West Coast Wolverines consist of an Under 19 squad (age 14-18), a women’s squad (age 16+) and a men’s squad (age 19+) with the season typically running from October to February.

Training is held at Warrandyte Park, Craigie during the season.

The West Coast Wolverines also run a flag football league. Flag football is the fun, social, non-tackle version and a great introduction into the wonderful game of American football.

Games are on Monday nights with the season running from April to July at Warrandyte Park, Craigie.

For more information email info@westcoastwolverines.com.au.

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Public toilet facilities

There are public toilet facilities in the City parks below. All public toilets are on a cleaning schedule.

Open 24 hours Open 6.00am – 8.00pm
Auto door timer
Open variable hours
Burns Beach Park, Burns Beach Admiral Park, Heathridge Craigie Leisure Centre, Craigie
Whitfords Nodes, Hillarys Barridale Park, Kingsley Duncraig Library, Duncraig
Hillarys Animal beach, Hillarys Beldon Park, Beldon Falkland Park, Kinross
Hillarys North beach, Hillarys Belrose Park, Kallaroo Joondalup Library, Joondalup
Hillarys Park, Hillarys Blackall Park, Greenwood Whitford Library, Whitford
Iluka Foreshore Toilets, Iluka Blackboy Park, Mullaloo Woodvale Library, Woodvale
Marmion Beach, Marmion Bramston Park – UAT only, Burns Beach Warrandyte Park – External UAT, Craigie
Mullaloo North, Mullaloo Bridgewater Park, Kallaroo
Mullaloo South, Mullaloo Caledonia Park, Currambine
Neil Hawkins Park, Joondalup Camberwarra Park, Craigie
Ocean Reef Boat Harbour, Ocean Reef Central Park, Joondalup
Pinnaroo Point, Hillarys Charonia Park, Mullaloo
Reid Promenade, Joondalup Chichester Park – UAT only, Woodvale
Sorrento North, Sorrento Christchurch Park, Currambine
Sorrento South, Sorrento Delamere Park, Currambine
Ellersdale Park, Warwick
Emerald Park – UAT only, Edgewater
Glengarry Park, Duncraig
Hawker Park, Warwick
James Cook Park – South, Hillarys
Juniper Park, Duncraig
Key West, Mullaloo
Korella Park, Mullaloo
Lexcen Park, Ocean Reef
MacDonald Park / Fleur Freame, Padbury
Marri Park – Lower, Duncraig
Mawson Park, Hillarys
Melene Park, Duncraig
Mirror Park, Ocean Reef
Moolanda Park, Kingsley
Multi Story Carpark, Joondalup
Ocean Reef Park – UAT only, Ocean Reef
Otago Park, Craigie
Penistone Park – Upper UAT only, Greenwood
Prince Regent Park, Heathridge
Robin Park, Sorrento
Santiago Park, Ocean Reef
Seacrest Park, UAT only, Sorrento
Shepherds Bush – External UAT, Kingsley
Sorrento Soccer – UAT only, Sorrento
Timberlane Park – UAT only, Woodvale
Warwick Hockey Stadium – UAT only, Warwick
Warrandyte Park, UAT only, Craigie
Windermere Park, Joondalup

UAT = Universal Accessible Toilet
 



Iluka Beach

 

Featuring a small beach gazebo at one end of the beach and a boardwalk at the other, this small but idyllic location is popular for families looking for a sheltered stretch of beach to have a picnic or a dip in the crystal clear waters in this pristine part of Marmion Marine Park. If the kids are feeling more adventurous, perhaps visit the lookout and Iluka Foreshore Park with playground with toilet and BBQ facilities only a short walk away.

Iluka Beach is connected to the extensive and beautiful coastal footpath meandering along the coastline, providing further opportunity to enjoy this region by taking a nice stroll while enjoying the stunning views it offers.

Mullaloo Beach North

A family favourite, Mullaloo Beach North is a popular swimming beach, ideal for children of all ages, take a dip in the refreshing waters of the Indian Ocean or laze on the soft white sand. Enjoy a stroll, run or a bike ride on the beach paths that connect Mullaloo to neighbouring beaches along the coast.

Mullaloo Beach North features a lookout which sits atop a small hill. Why not take a brief walk to the top and drink in a spectacular Indian Ocean sunset.

Look out for seabirds, dolphins, sea lions, rays and a huge diversity of other species from the beach or lookout.

Joondalup Reception Centre

The Joondalup Reception Centre is a multipurpose community venue with a large function room, pre-function lobby and a gallery space available for hire. The Joondalup Reception Centre is the perfect venue for weddings, engagements, fundraisers, birthdays, and special occasions. The venue is also perfect for large meetings, workshops, networking and offers options for smaller breakaway spaces.

2024 Closure

The City of Joondalup administration building is undergoing construction from January 2024 – June 2024, which will affect the operations of the Joondalup Reception Centre. Unfortunately, the Centre will not be bookable during this time. Please contact the community venues bookings team for alternative options.

Capacity

Function Room: 300 square metres, 300 person capacity – with the potential to partition into two rooms.

Pre–Function Lobby: 100 square metres adjoining the function room – suitable space for registrations, pre-reception drinks, food service and tea and coffee stations.

The Gallery: 50 square metres – perfect place for pre drinks and canapes with access to outdoor space and gardens overlooking Central Park.

Parking: Ample free parking after 5pm on Fridays and weekends including accessible parking bays. Monday – Friday bookings. For further information about parking options, visit the City’s webpage.

Inclusions:

  • Round tables and chairs are included in the venue hire.
  • Two lecterns.
  • Commercial kitchen.
  • Bar kiosk.
  • Ice machine.
  • Air conditioning.

Please note: Wi-Fi and audio-visual equipment will need to be provided by the hirer.

Availability

Please contact the Community Facilities Booking Office to enquire about this venue. The City also offers a live calendar to view availability.

Amenities in proximity

Lakeside Shopping Centre, restaurants and cafes, hotel accommodation, CAT bus and other bus services, Joondalup Train Station, and City of Joondalup Library.

A copy of the Joondalup Reception Centre floorplan can be viewed below.

VIRTUAL TOUR OF JOONDALUP RECEPTION CENTRE

 

Guy Daniel Clubroom

Located on the west side of Heathridge Park, the Guy Daniel Clubroom boasts ample parking and access to tennis court facilities.

VIRTUAL TOUR OF GUY DANIEL CLUBROOM

 

Capacity

Main Hall: 124 square metres, 100 person capacity.

Parking: 48 bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Heathridge Park, Heathridge Leisure Centre, Edgewater Train Station and Bus Services.

Hillarys Beach Park (Whitfords Nodes Health and Wellbeing Hub)

Transformation into the health and wellbeing hub

Whitfords Nodes Health and Wellbeing Hub at Hillarys Beach Park now includes a large shaded public playground for the enjoyment of children aged between two and 12 years old. The playground includes swings, combination and climbing units, nature play elements, sand play and all-abilities play. The park also has many undercover picnic settings, benches and barbecues, new tree planting, an improved irrigation system, drink fountains and universal access footpaths.

Visitors to the park can also enjoy the iconic exercise stairway that extends to a height of 22m up the dune landscape and has 145 steps to climb with rest stops along the way. The top offers panoramic views of the coastline and the harbour. The exercise stairway is linked to multiple running tracks of varying lengths and difficulty through the park and the dunes. At the base of the stairway is a dedicated outdoor fitness equipment area suited to body weight exercises and calisthenics.

The health and wellbeing hub is also home to Australia’s largest outdoor park warrior course featuring 16 innovative and challenging obstacles over a 78 metre soft fall surface. Participants can register and record their times via an app, available by scanning a QR code located at the starting line of the course, allowing them to challenge themselves or others.

Bramston Park Community Sporting Facility

Virtual Tour of Bramston Park Community Sporting Facility

Located in the beautiful suburb of Burns Beach only moments from the beach, Bramston Park provides the community with a playing field, function room, parking, play equipment, BBQ and water fountain.

Capacity

Function Room: 130 square metres, 136 person capacity

Parking: 41 bays, including two disabled bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Bramston Park (with playground, BBQ and shelter), Bus Services and Burns Beach.

Meet Your Neighbour Project

There is never a better time to meet your neighbours than now. Building a safer, more connected neighbourhood begins at your front door. 

The Meet Your Neighbour Project aims to help bring the community closer by building safer, more connected neighbourhoods – one gathering at a time. You can organise a BBQ, a picnic in a local park or invite your neighbours for a cuppa and a chat. 

The essence of the Meet Your Neighbour Project is to gather, make new friends and build community spirit within your area. 

By offering to host a Meet Your Neighbour gathering you can go into a draw for a $50.00 Bunnings voucher. Hosts also have access to sporting equipment and outdoor games. A list of parks with BBQs and invitations can be downloaded below. 

To register your gathering, please read the terms and conditions and email the completed registration form to the City’s Community Development Project Officer at community.development@joondalup.wa.gov.au. 

For further information, call 9400 4503.

Please note you may need to check with the Community Facility Hire team if you intend to host your gathering at a local park, as larger gatherings may require an event application. 

 

Joondalup Civic Centre

The Joondalup Civic Centre includes the City of Joondalup Council Chambers and a range of other civic facilities.

Library meeting rooms

Parking

Parking at Joondalup Library has time limits in place. Dedicated one-hour parking in front of the Library and two-hour time limits in the Library under croft.

Parking is available adjacent to Whitford Library.

Transport and parking options. Please share them with your colleagues and guests.

Technology

All rooms have an overhead data projector included in your hire. HDMI and VGA connection available. Libraries have free Wi-Fi, but it is recommended you rely on your own data source.

Book a room at the Library

Click on the link below to see the available rooms and book.

Make a booking

Accessibility

Check services and facilities at each location: Joondalup Library and Whitford Library.

Whitford Joondalup room
1 or 2
Joondalup room
1 & 2 combined
Joondalup ground floor
Weekends only
Size 4.8m x 8.2m 6.3m x 6m 12.6m x 6m 12.8m x 8m
Seating capacity (theatre) 30 people 23 people 46 people 50 people
Seating capacity (tables) 24 people 16 people 32 people 35 people
Standing capacity 45 people 35 people 70 people 50 people
Furniture Specify requirements on booking 5 tables and 23 chairs 10 tables and 46 chairs 5 tables and 35 chairs
Kitchen facilities* No Yes Yes No

*Refreshments such as tea/coffee/milk are not provided.

Costs

User Rate per hour
Category A
an organisation, group or individual hiring a venue as part of a business, for business purposes, and/or for financial benefit.
$28.40
Category B
a charity, an incorporated association or a community group, government department / agency or educational provider with an annual gross revenue of less than $10 million and more than $3 million, occupying the premises for non-commercial purposes.
$5.70
Category C
a charity, an incorporated association or a community group with annual revenue of less than $3 million, or an individual hiring a venue for non-commercial purposes.
$1.40

All prices include GST. Terms and conditions apply.

Virtual tour of meeting rooms

Go on a virtual tour of the meeting rooms at Joondalup. Use the Joondalup Library tour map to navigate to Level 1 meeting rooms and Library or take the stairs from the foyer up to Level 1.

Joondalup Virtual Tour

Whitford Virtual Tour

Community Facility Hire

The City of Joondalup offers a large range of beaches, community facilities, parks and tennis courts. These may be used to hold events such as weddings, birthday parties and other functions.

The Community Facilities Bookings Office is located at the City of Joondalup Administration Building at 90 Boas Avenue, Joondalup. All enquiries, payments, key collections and returns will be attended to at the customer service desk on the ground floor.

Availability and Bookings

To find a facility in your local area, please use the:

Places Search Tool

If you wish to check availability of your preferred venue please use the:

Online Calendar

If you wish to make a casual booking (of less than 12 dates) please use the:

Online Facility Bookings System

If you would like to make a booking of more than 12 dates please refer to the Regular Facility Hire information.

Beaches

The City’s magnificent beaches are available to host those special occasions including weddings and naming ceremonies. The beaches within the City have many facilities for residents and tourists of all ages. Several are opposite parklands, with facilities such as barbeques, play equipment, toilets and adequate parking.

Halls, clubrooms and community facilities

There are 35 venues available for hire throughout the City, providing you with a large choice for your next meeting or function. The facilities range in size and functionality from small meeting rooms to large halls capable of catering for up to 300 people. The hire of all community halls and clubrooms includes the use of tables, chairs and most facilities also include access to a serviceable kitchen complete with stove, fridge and mini-boil urn. Bookings can be made for functions, private parties or community events.

Parks

Do i need a park booking:

You only require a booking on a park if the following applies:

  • Number of guests attending is more than 50 people.
  • A request to consume alcohol is required.
  • Any entertainment or infrastructure is to be brought onto the park such as bouncy castle, petting zoo, face painter etc.
  • A high-risk birthday celebration, such as sixteenth, eighteenth, twenty-first.
  • Performing a wedding ceremony
  • If you are a commercial business

Please note that even with a booking it is public open space and the City does not guarantee exclusive use or allow any area to be cordon off.

Please note the City does not take bookings for tables, gazebos and barbeques located on the reserve and these are on a first come first served basis.

All BBQ’s provided by the City are electric, free to use and maintained/cleaned regularly – hirers are not permitted to supply their own barbeques

The City maintains in excess of 300 passive (not used for organised sporting activities) and active parks (used for organised sporting activities) and reserves for the use and enjoyment of residents, and sport, recreation and community organisations.

Tennis courts

The City has a large number of tennis courts across its suburbs. Most courts are available free of charge and do not require a booking.

Venue Hire Fees and Charges Policy

The City is introducing a new policy that sets the fees and charges for hire of City managed venues. The Venue Hire Fees and Charges Policy will come into effect from Monday 1 January 2024.

Under the new policy, hirers will be classified into one of three categories, and all venues will be charged at an hourly rate based on that category. New charges will also be introduced for floodlighting and storage use.

Under the new policy, some hirers will pay less than they did previously, while others will pay more. Details on the policy including FAQs, modelled fees and charges, and a copy of the policy are able to be downloaded below.

Financial Hardship Application

For more information, please call 9400 4268 or email community.facilities@joondalup.wa.gov.au

Warwick Open Space

Warwick Open Space is classified as a major conservation area and is ranked in the City of Joondalup’s top five bushland areas due to its high biodiversity values. The reserve covers approximately 60 hectares of bushland and is a great place for a nature walk or bike ride.

Penistone Park

Penistone Park opened on 12 May 2018 and includes a community sporting facility, softball infrastructure, two tennis courts and tennis hit-up wall, softball and cricket nets, netball and three-on-three basketball pad as well as a playground, barbecue and picnic shelter.