Booking a bulk hard waste service
Residents are entitled to the following three services, per refuse charge, per financial year only (1 July – 30 June). Quotas cannot be transferred or accumulated.
- One collection of up to four white goods (fridges, washers, ovens etc.)
- One collection of up to six mattresses
- One three cubic metres skip bin for bulky household waste or one lounge suite collection.
Step one – decide which service you want. For a skip, how long you want it at the property for:
| Full days at your property | Delivery Day (before 4.30pm) | Collection Day (after 7.00am) |
|---|---|---|
| 6 | Monday | Monday |
| 1 | Tuesday | Thursday |
| 1 | Wednesday | Friday |
| 4 | Thursday | Tuesday |
| 4 | Friday | Wednesday |
Delivery/collection does not take place on a public holiday. If the collection falls on a public holiday, residents will be informed of the collection date at the time of booking. Collection/delivery will continue irrespective of inclement weather.
Step two – Make a booking by using the online booking form or calling 9400 4000.
Booking and delivery/collection information
Skip bins
Delivery and placement: Skip bins will be placed on a grass verge. If you don’t have a grassed verge, contact Cleanaway to discuss the delivery location. Cleanaway may visit your address and decide the best option for the service to be undertaken. A consent form may be required for a suitable location.
Skip dimensions
- Top dimensions – 1.80 metre x 1.55 metre
- Bottom dimensions – 1.50 metre x 1.35 metr
- Height – 1.25 metre
Please note: Due to logistical reasons skips may be full upon arrival, however, the waste will be emptied on the same day as delivery (up to 4.30pm).
| Accepted (examples) | Not accepted (examples) |
| Household furniture – cupboards, drawers, cabinets, tables, chairs etc. | Construction, demolition, renovation waste |
| Bed frames/headboards | Sand, bricks, building rubble |
| Oversized cardboard packaging | E-waste |
| Wheel barrows (tyres removed) | Household hazardous waste (HHW) |
| Old bicycles, exercise equipment etc. | Automobile waste |
| Garden pots | Green waste |
| Broken toys (batteries removed) | Fencing (including asbestos) |
| Glass (any kind) |
Tips for successful use of skips
- Have the waste ready (within your property line) to go into the skip for quick and easy disposal.
- Do not fill above the top rail. Skips may not be collected.
- Book the skip early so you don’t miss out on the dates you want and/or when family/friends can assist.
- Make your allocation go further, consider using the lounge collection as your bulk allocation, then purchase a bulk hard waste skip for the City’s special rate.
- Wait times for skip bins may increase at peak booking times (school holidays, end of financial year and Easter).
Mattress and white goods collection
All mattress/es and white goods must be on the verge by 7.00am on collection day.
Assistance
The on-request service allows residents to book skip bins for a time when family, friends, and neighbours are able to assist. However, the City understands that there may be exceptional circumstances where residents have a genuine need for additional assistance to get items from the verge into the skip bin. If this situation occurs you are encouraged to speak with the City’s Waste team on 9400 4000 to discuss available options.
Already used your service
Residents who have used any of their services can book an additional skip bin, white goods and mattress collections for a reduced City rate. To book, contact Cleanaway.